Privacy Policy

This Privacy Policy explains how New Horizon Code Pty Ltd (ABN 61 634 659 804), trading as Syrup and Syrup Studio (“Syrup”, “we”, “us”, “our”), collects, uses, shares and protects personal information. It covers syrup.dev, our logo store, enquiries and calls, and the services we provide.

Whether or not the Privacy Act 1988 (Cth) applies to us, we handle personal information in line with the Australian Privacy Principles.

When we build or run a product for a client, the people who use that product are the client’s customers. The client’s own privacy policy covers them, and we handle their information only as the client instructs.

a. When you contact us or book a call

• Your name, email address, phone number, company and role
• What you tell us about your product, timeline and budget, and anything you send us
• Booking details when you schedule a call, and what’s discussed on it

b. When you work with us

• Contact and billing details for you and your team
• Project materials, feedback and messages
• Access to accounts, tools and data you give us so we can do the work

c. When you buy a logo

• Your email address, which we use to send your files and receipt
• Your name, billing details and payment card, which you enter into Stripe’s secure payment form. Stripe processes your card; we never see or store your full card number
• Order details, such as which logo you bought, when and for how much

Our own order records hold no personal details. They identify an order only by a code derived from its payment reference.

d. When you visit the website

Our hosting provider records technical information about requests to the website, such as IP address, browser, device and the pages requested, to run and secure it. We use Vercel Web Analytics on public pages to understand aggregate visits, page views, referring sites, countries and device types, and how often the ways to reach us are used, such as booking a call, emailing, choosing a plan or buying a logo, and Vercel Speed Insights to measure loading and responsiveness. These tools do not use analytics cookies. Our analytics integration excludes private admin, scope and order pages, removes query strings and URL fragments, and respects browser Do Not Track and Global Privacy Control preferences. These counts record which button or link was used and, where relevant, the plan or logo, but never your name, email address or what you write to us. We do not use advertising trackers.

e. Sensitive information

We don’t ask for sensitive information, such as health information or information about your racial or ethnic origin, beliefs or criminal record. Please don’t send it to us.

Mostly directly from you: when you email us, book a call, buy a logo or work with us. We also receive information from Stripe about your payment, from your colleagues when they add you to a project, and from people who refer you to us.

If we receive personal information we didn’t ask for and don’t need, we delete or de-identify it where it’s lawful and reasonable to do so.

We use personal information to:

• Reply to enquiries, hold calls and prepare quotes
• Provide our services and deliver the work
• Process payments, deliver logo files and send receipts
• Prevent fraud, and keep the website and our systems secure
• Keep business, tax and financial records, and meet our legal obligations
• Improve how we work

We only send marketing emails if you’ve agreed to receive them or the law otherwise allows it, and every one has a way to unsubscribe. We don’t sell personal information.

a. Contractors

We may share what’s needed for your work with contractors who help us deliver it, such as designers, developers and testers, in Australia or overseas. They’re bound by confidentiality and may only use it for your work.

b. Service providers

We use these providers to run the website, store and services:

• Vercel: website hosting, aggregate web analytics and performance measurements, request logs and file storage (United States, with servers in other regions)
• Stripe: payment processing and fraud prevention (Australia and the United States)
• Resend: order emails with your files (the United States and Japan)
• Cal.com: booking calls (the United States)
• Google: video calls on Google Meet, and documents and collaboration tools (the United States and other countries)

Depending on the work, we may also use Zoom, Zendesk, Intercom, SendGrid, OpenAI, Coinbase and Bubble, which are mainly based in the United States.

These providers handle personal information under their own privacy terms and security commitments.

c. When the law requires it

We may disclose personal information when the law requires it, to respond to a lawful request from a court or regulator, to protect people’s safety, or to establish or defend legal claims. If we sell or restructure our business, personal information may pass to the new owner, who must handle it in line with this policy.

Some of our providers and contractors store or handle personal information outside Australia, including in the United States, Japan and the countries where our contractors work. Before sharing personal information overseas, we take reasonable steps to make sure the recipient protects it consistently with the Australian Privacy Principles, such as choosing established providers with strong security and putting confidentiality obligations in place.

Our website doesn’t set analytics or advertising cookies.

On logo pages, Stripe’s payment code may set cookies to prevent fraud and keep payments secure. Cal.com may set cookies when you book a call. You can block or delete cookies in your browser settings, but payments and bookings may not work without them.

We protect personal information with access controls, encrypted connections and established providers with strong security, and we give people access only to what they need.

No system is completely secure. If a data breach is likely to cause you serious harm, we’ll tell you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.

• Tax and financial records, including orders and invoices: for as long as Australian law requires, generally at least five years
• Project information: for as long as we work together, and for a reasonable time afterwards to support you and keep records
• Enquiries that don’t lead to work: up to two years
• Website request logs: for the limited period our hosting provider keeps them

When we no longer need personal information, we delete or de-identify it.

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing hello@syrup.dev. We may need to confirm who you are first.

We’ll respond within 30 days. Making a request is free. If we can’t do what you ask, for example because we must keep records by law, we’ll explain why in writing.

You can browse our website without telling us who you are, and you can use a pseudonym when you first contact us. To buy a logo or work with us, we need your real name and contact details.

Our website and services are for adults. We don’t knowingly collect personal information from anyone under 18.

If laws such as the European Union’s or United Kingdom’s General Data Protection Regulation apply to you, we handle your information on these grounds: to perform a contract with you, to meet legal obligations, for our legitimate interests in running and securing our business, or with your consent. You may also have rights to data portability, to object to or restrict our handling, to withdraw consent, and to complain to your local data protection authority.

If you think we’ve mishandled your personal information, email hello@syrup.dev with the details. We’ll look into it and reply within 30 days.

If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

We may update this policy. The new version applies from the date shown at the top of this page. If a change materially affects how we handle information you’ve already given us, we’ll tell you by email.

Syrup, a trading name of New Horizon Code Pty Ltd (ABN 61 634 659 804)

Address: Suite 121, Level 14, 167 Eagle Street, Brisbane QLD 4000, Australia

Email: hello@syrup.dev

Phone: +61 1300 319 882