1. Introduction
Welcome to Syrup, a trading name of New Horizon Code PTY LTD. This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website, products, and services, including when you submit project scopes or engage us for professional services.
By using Syrup, you agree to the practices described in this Privacy Policy.
2. Company Information
Syrup operates as part of New Horizon Code PTY LTD.
Legal Name: Syrup (trading name of New Horizon Code PTY LTD)
ABN: 61 634 659 804
Office Address: Suite 121, Level 14, 167 Eagle Street, Brisbane, Australia
Phone: +61 1300 319 882
Email: admin@newhorizoncode.io
3. Information We Collect
We collect personal information necessary to deliver our services, communicate with you, and meet legal obligations. This may include:
a. Information You Provide
- Name, role, and organisation details
- Email address and phone number
- Billing and payment information
- Project scopes, briefs, specifications, designs, documents, and related materials submitted through our website, forms, email, or other channels
b. Technical and Usage Information
- IP address, device type, browser, and operating system
- Usage data relating to how you interact with our website and services
c. Payment Information
- Transaction details processed securely via third-party payment providers
- We do not store full payment card details ourselves
4. How We Use Your Information
We use personal information to:
- Review, assess, and respond to submitted scopes and enquiries
- Deliver services, including design, development, consulting, and support
- Communicate updates, proposals, invoices, and service-related information
- Process payments and manage accounts
- Improve our services, tools, and workflows
- Meet legal, regulatory, and compliance obligations
6. Data Security
We take reasonable technical and organisational measures to protect personal information, including:
- Access controls and role-based permissions
- Secure hosting environments
- Encryption where appropriate
- No system is completely secure, but we take privacy and security seriously and continuously review our safeguards.
7. Data Retention
We retain personal information and submitted scopes only for as long as necessary to:
- Deliver services
- Maintain business and financial records
- Meet legal and regulatory requirements
- When no longer required, data is securely deleted or anonymised.
8. Your Rights
Depending on applicable law, you may have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information (subject to legal obligations)
- Object to or restrict certain processing activities
- Requests can be made using the contact details below.
9. International Data Transfers
Your information may be stored or processed outside Australia, including in jurisdictions with different data protection laws. Where applicable, we implement safeguards to protect your information.
11. Children's Privacy
Syrup is intended for individuals aged 18 years and over. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on our website, and significant changes may be communicated directly.
13. Contact Us
For questions, concerns, or privacy requests, contact us:
Email: admin@newhorizoncode.io
Phone: +61 1300 319 882
Address: Suite 121, Level 14, 167 Eagle Street, Brisbane, Australia
Syrup is committed to handling your information responsibly and transparently.